Management Concepts The Marketing Association Of Australia And New Zealand

Hi my name is Bill and I found I had enough of the irregular time at uni and the administrative nonsense that seemed more important than helping me to learn. So I have been trying the MAANZ course.

Bill
Sydney

I would like to thank MAANZ for their outstanding learning resources. Your online courses have helped me refresh my skills, learn new skills and formalise skills that I have learnt "on the job". The MXpress courses provide people with an affordable and flexible means for pursuing further study. The course material is of an exceptional standard. I found it interesting to read, useful and relevant. I would also like to thank MAANZ for their support and exemplary customer service.

Darren Tollemache
Kingsford

Excellent and truly useful notes on marketing planning. Very good value!

Bianca Young
Perth

A Regional Association with a Global Perspective

» Education, Training and Development » Marketing Courses - MXpress » MXpress Courses by Subject » Management Concepts


Management and Supervision	AUD $75.00 Member price AUD $67.50

20-30 pages of notes (plus PowerPoint presentation)

Management Planning and Strategy Development	AUD $50.00 Member price AUD $45.00

Developing Analytic Thinking - Methods of Strategic And Analytical Thinking Full Power Point Lecture plus 25 Pages of Reference Notes highlighting the following- Strategic Thinking; Strategy; The Nature of Decisions; A Systems View of Decision Making; The Decision-Process Model; The Need for Analysis; Strategy Search & Creativity; Reasons for Strategy Development; Major Elements of Strategic Management; Levels of Strategy; The Search For SCA'S; Cost Leadership Strategy; Differentiation Strategy; Focus; The 4 ways of obtaining competitive advantage; Scenario Building; Implementation; Methods of Analysis

Management Essentials	AUD $75.00 Member price AUD $67.50

Full Power Point Lecture plus 40 Pages of Reference Notes highlighting the following- What Managers Do; The Management Process; Everyone Manages; Types of Managers; The Changing Role of Management; The People Side of the Management Process; Management Orientation; Personality and Interests; Competencies; Achievements; Competition and Change; Technology and Innovation; Globalization; Deregulation; The New Global Workforce; A Shift to Service and Knowledge Work; The Modern Organisation; The New Management; Team-Based Organisations; Flatter Organisational Structures; Managers are Change Agents; Planning; Organising; Directing; Controlling; People Skills; Can People Skills Be Improved; What Are The Fundamental People Skills; Analysing Situations; How To Shape Other People's Behaviour; How to monitor your own and others' behaviour; Management styles; Leadership; The Trait Approach; Transformational Leadership; The Behavioural Approach; Leadership styles; Blake and Mouton's Managerial Grid; Adair's Functional Leadership Approach; McGregor's Theory X and Theory Y; The Situational Approach; Fiedler's Contingency Theory; Hersey and Blanchard's task readiness theory; Tannenbaum and Schmidt's Elements of Leadership Theory; Authority;

Management Thinking	AUD $50.00 Member price AUD $45.00

10-20 pages of notes (plus PowerPoint presentation)

Effective Leadership and Team Building	AUD $50.00 Member price AUD $45.00

Full Power Point Lecture plus 40 Pages of Reference Notes highlighting the following- Leadership; Communication; Leadership Styles; The Four Leadership Style Model; Power and Leadership; Situational Leadership Model; Management Implications; Team Building; What is a ""team; Leadership Teams; Characteristics of well-functioning teams; Groups versus Teams; Cross-Functional Teams; Leadership and Paradigms; Leadership of informal work groups; Job Design and Work Organisation

Developing Analytic Thinking	AUD $50.00 Member price AUD $45.00

Full Power Point Lecture plus 32 Pages of Reference Notes highlighting the following: Understanding the Concepts and Process of Analysis Other Methods of Analysis; Using Logic Before Applying Statistical Analysis.; Problem Type Examples; Assumption Articulation; Assumptions are Necessary; Assumptions are Often Self-imposed; Examine the Assumptions Behind your Problem; An Example; Techniques for Approaching a Problem; Entry Points; Rival Hypotheses; Dangers of Having only One Hypothesis; Rules for Generating and Testing Hypotheses; Try It Yourself; Role Playing; Modeling; The Purpose of Modeling; Types of Models; General Paradigms; Specific Metaphors:; Using Criticism and Suggestion; Basic Guidelines; Searching Techniques; Heuristic Methods; Algorithmic Methods; Other Techniques; Problem Solving Hints and Wisdom; Decision Making Mistakes; More of the most common decision-making mistakes people make; The Confirming-Evidence Trap~~;

Consulting and Project Management Skills	AUD $75.00 Member price AUD $67.50

20-30 pages of notes (plus PowerPoint presentation)

Improving Corporate Performance	AUD $50.00 Member price AUD $45.00

10-20 pages of notes (plus PowerPoint presentation)

Multicultural Management	AUD $75.00 Member price AUD $67.50

20-30 pages of notes (plus PowerPoint presentation)

Ethical Decision Making	AUD $50.00 Member price AUD $45.00

Full Power Point Lecture plus 14 Pages of Reference Notes highlighting the following: The Ethical Dilemma; The Ethical Decision; The Six foundations of Character; What Is Ethics?; The Importance of Universality; When Values Collide; Ethics and Action; Why Be Ethical?; The ethics of self-interest.; The pursuit of happiness.; Truthfulness.; Sincerity.; Candour.; Integrity; Reliability (Promise-Keeping); Loyalty; Limitations to loyalty; Prioritising loyalties.; Safeguarding confidential information; Avoiding conflicting interests.; Respect; Civility, Courtesy and Decency; Dignity and Autonomy; Tolerance and Acceptance; Responsibility; Accountability; Diligence.; Perseverance.; Self-Restraint; . Fairness; Process; Impartiality; Equity; . Caring; . Citizenship; Taking Choices Seriously; Ethical Decisions.; Discernment and Discipline; The Seven-Step Path to Better Decisions; Guidelines:; Rationalising Behaviour; Rationalising Behaviour; I Was Just Doing It for You; Everyone’s Doing It;

Management and Leadership	AUD $50.00 Member price AUD $45.00

Power Point Lecture notes plus 30 Pages of Reference Notes highlighting the following: Leadership; Leadership Skills; Types of Skills; Skill Gaps; Knowledge and Leadership; Principles of Leadership; Major Factors in Leadership: Goals and Objectives; Roles and Relationships; Culture and Climate; Leadership Styles; Leadership Models; Managerial Grid; Power and Leadership; Communication Skills - Influence Strategies; Team Building; Leadership, Morale and Motivation; The Environment for Motivation; Understanding Motivation; Factors Affecting Motivation;

Project Management	AUD $75.00 Member price AUD $67.50

Full Power Point Lecture plus 42 Pages of Reference Notes highlighting the following: The Project Plan; Checklist: The Project Brief; Program Plan; A Performance Management Plan; Project portfolio; Benchmarking; Quality Management Plan; Starting-Up a Project; Initiating a Project; Managing Stage Boundaries; Controlling a Stage; Closing a Project; Stakeholder issues (Stakeholder map); Project Appraisal; Future Results and Consequences; Preliminary Application; Developing and Presentation of the Business Case; Project Reviews; Strategic (and tactical) fit; Options appraisal; Commercial aspects; The cost of doing nothing; Benefits Profile; Performance Measurements (Metrics) to be used; Business cases must be justified, evaluated and prioritised to ensure: Business Case Checklist: Gap Analysis; Cost-benefit analysis; Accuracy problems; Financial Methods and Calculation; Risk management framework;

Decision Making and Problem Solving	AUD $50.00 Member price AUD $45.00

Full Power Point Lecture plus 18 Pages of Reference Notes highlighting the following: Decision Making And Problem Solving; Decision Making, Problem Solving, Contingency Planning And Creativity; Problem Solving; Getting To The Root Cause; Methods Of Problem Solving; Brainstorming; The Ishikawa Diagram; Difference Analysis; Disproving Possible Causes; Decision Making; Decision Level; The Decision Statement; Decision Objectives; Setting Objectives; Generating Alternatives; Evaluating Alternatives; Risks; Case Study - Choosing An Office Copier; Contingency Planning;

Developing Self-Directed Work Teams	AUD $75.00 Member price AUD $67.50

Full Power Point Lecture plus 37 Pages of Reference Notes highlighting the following: Where Did Work Teams Come 'From?; Today's Move Toward Teams; Improved Quality, Productivity, And Service.; Empowering Individuals; Empowering Teams; Growing Empowered; Shifting Responsibilities; The Transition Of Leadership Responsibilities; Shifting Proportions Of Responsibility; Defining Leadership Within The Team; Fewer Managers-Fewer People?; What Titles Are Used For People In Work Teams?; What Is The Ideal Size Of A Work Team?; When And How Often Should Teams Meet.; What, And How Common, Is Multi Skilling?; How Do You Position Various Support Activities Such As Maintenance?; How Do Your Teams Handle Their Shift Transfer Responsibilities?; What Responsibilities Do Team Members Have Outside Their Team?; What Relationship Do Team Members Have With Customers And Suppliers?; What Is The Role Of Teams In Selecting New Team Members?; What Role Does The Team Play In Appraising Its Own Members?; What Role Does The Team Play In Improving Performance And Disciplining Its Own Team Members?; Do Teams Have Any Sort Of Special Compensation Or Reward System?; How Does A Team Handle A Member's Transfer From One Team To Another?; What Are The Basic Dimensions Required By Team Members?; What Role Does The Union Play In Self-Directed Teams?; Implementing A New Vision:; Making The Investment Decision; What Are Your Organisation's Long-Term Business Needs?; Thinking Through The Issues; Are Vision And Values Sufficiently Clear And Understood?; Developing Vision And Values; Who Is On The Steering Committee And What Are It's Responsibilities?; Managing Resistance And Change; Planning The Launch Of Self-Directed Teams:; The Design Process And Principles; Design Principles; Minimal Critical Specification (Keep It Simple); Multi Functionalism (Task Variety); Boundary Location (Job Ownership); Information Flow (Open Communication); Support Congruence (Empowering Systems); Evolution (Fine Tuning); Designing Teams; The Steering Committee; The Design Team; The Design Process; Technical Analysis; Social Analysis; Joint Optimisation; Agreement On Process And Result Measures; Implementation; Rolling Out The Design; Monitoring The Implementation; Start-Ups Versus Existing Organisations; Don't Use A Cookbook Approach; Don't Abdicate Responsibility; Be Willing To Accept Help; If You Start, Finish; Provide Necessary Limits To The Design;

Developing Your People	AUD $50.00 Member price AUD $45.00

Full Power Point Lecture notes plus 14 Pages of Reference Notes Developing Your People; The Political Issues; Why Bother To Develop Employees?; Managing Other People; Whose Responsibility Is It Anyway?; Competitive Pressures; Assessing Training And Development Needs; Quality Circles And Zero-Defect Groups; Training Departments In Larger Organisations; Open And Distance Learning; On-The-Job Development; Work Experience; Mentoring And Coaching; Planned Job Development;

Leaders and Leading	AUD $50.00 Member price AUD $45.00

Full Power Point Lecture notes plus 14 Pages of Reference Notes The Trait Approach; Transformational Leadership; The Behavioural Approach; Leadership styles; A Continuum of Leadership Styles; Blake and Mouton's Managerial Grid; Likert's Concept of Consideration and Structure; Adair's Functional Leadership Approach; McGregor's Theory X and Theory Y; The Situational Approach; Fiedler's contingency theory; Hersey and Blanchard's task readiness theory; Tannenbaum and Schmidt's Elements of Leadership Theory; Which Style of Leadership is Best?; What is the Connection Between Leadership and Supervision?; Authority; Conferred or formal authority; Personal or informal authority; Formal and Informal Leaders?; What Type of Leader do Employees Look for?;

Leadership and Motivation	AUD $50.00 Member price AUD $45.00

Full Power Point Lecture notes plus 20 Pages of Reference Notes Leadership and Motivation; Managing other people; Task; Team maintenance; Individual needs; MOTIVATION; Achievement; Recognition; Job interest; Responsibility; Advancement; A Functional Approach To Leadership;

Staff Performance Counselling	AUD $75.00 Member price AUD $67.50

Full Power Point Lecture plus 13 Pages of Reference Notes highlighting the following: Signs of Poor Performance; Is it Always a Work Performance Problem?; How Does Good Performance Come About?; What is the Cycle of Work Performance Improvement?; What is a Performance Gap?; Attitudes; Feedback; Intrinsic and Extrinsic Feedback?; How Often Should Supervisors Give Feedback?; The Pygmalion effect?; The Aims of a Performance Counselling Interview; What Form Should the Performance Counselling Interview Take?; Giving Good Information; Getting good information; Action planning; Frames; I” messages in performance counselling interviews?; How Do We Get Good Information?; Steps in a Performance Counselling Interview; Documenting Performance Counselling Discussions; What can go wrong with counselling discussions?; The hot stove principle; Steps in Termination of Employment?; How long does the dismissal process take?; Instant Dismissal?; Personal Counselling; The Personal Counselling Session?; Phases in Personal Counselling; Employees With Personal Problems; What do I do when I get out of my depth?; Different Styles of Counselling?; Support and Encouragement; Mistakes in Counselling;

Recruitment and Selection	AUD $50.00 Member price AUD $45.00

Full Power Point Lecture plus 16 Pages of Reference Notes highlighting the following- Recruitment And Selection; Basic Planning And Procedure; Stage One: The Run-Up; Requisitions; Job Information; The Job Description; The Job Specification; Recruitment And Selection; Internal Sources; Advertising; The Audience; The Means; The Message; The Results; Processing Of Applications; Stage Two: Face To Face: The Employment Interview; Recording; Administering Appropriate Tests; Managerial Level; Clerical And Technical; Operational; Making The Appointment; Stage Three: Induction; Introducing The New Employee To The Organisation; Following Up The Progress Of The New Employee; Reviewing And Evaluating The Recruitment And Selection Process; Recruiters Obligations; Applicants' Obligations;

The Art of Delegation	AUD $50.00 Member price AUD $45.00

Full Power Point Lecture plus 18 Pages of Reference Notes highlighting the following- What Types Of Orders Are There?; Direct And Explicit Orders; Request And Implied Orders; Undirected Orders; Conditional Orders; What Helps Employees Accept Your Instructions?; A Refusal To Carry Out Directions; What If Orders Are Not Carried Out Correctly?; When Should You Put An Order In Writing?; Who Should Be Permitted To Give Directions To Your Employees?; What Should You Do When Receiving Orders?; What Should You Do When You Disagree With An Order?; How Does Delegation Differ From Giving Orders?; What Is Accountability?; Delegation Or Abdication?; Why Is Delegation Important?; What Happens If You Don't Delegate?; What Are The Steps To Effective Delegation?; Does Delegation Mean I Lose Control?; What Tasks Are Suitable For Delegation?; What Are Some Employee Reactions To Delegation?; What Are Some Tips For Delegating?; Is There Anything You Should Watch Out For When Delegating?; Should A Supervisor Have An Understudy?; How Do You Select An Understudy?; How Do You Train An Understudy?;

Human Resource Management	AUD $35.00 Member price AUD $31.50

Full Power Point Lecture plus 11 Pages of Reference Notes highlighting the following- What are the HRM functions?; What are the objectives of an HRM department?; What are HRM policies?; What does HRM involve?; Why should staffing requirements be estimated?; Estimating the Number of Employees You Require?; Job Analyses; Job Descriptions; Personnel specifications; Preparing personnel specifications; Coordinating Transfers and Promotions?; Negotiating Awards and Conditions; What other HRM duties are there?; Conducting exit interviews; Maintaining Records;

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