Hi my name is Bill and I found I had enough of the irregular time at uni and the administrative nonsense that seemed more important than helping me to learn. So I have been trying the MAANZ course.
Bill
Sydney

I would like to thank MAANZ for their outstanding learning resources. Your online courses have helped me refresh my skills, learn new skills and formalise skills that I have learnt "on the job". The MXpress courses provide people with an affordable and flexible means for pursuing further study. The course material is of an exceptional standard. I found it interesting to read, useful and relevant. I would also like to thank MAANZ for their support and exemplary customer service.
Darren Tollemache
Kingsford

Excellent and truly useful notes on marketing planning. Very good value!
Bianca Young
Perth




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A Systems Approach to Managing Customer Service AUD $5.00
 
A Systems Approach to Managing Customer Service
 
Analysing Service Quality AUD $5.00
 
Analysing Service Quality
 
Creating The Effective Service Firm AUD $5.00
 
Creating The Effective Service Firm
 
Customer Retention and Service Recovery AUD $5.00
 
Customer Retention and Service Recovery
 
Customer Satisfaction and Service Quality 1 AUD $5.00
 
Customer Satisfaction and Service Quality 1
 
Services Marketing & Management - Customer Service 1 AUD $5.00
 
Services Marketing & Management - Customer Service 1
 
Services Marketing & Management - Customer Service 2 - Managing Buyers 70 AUD $5.00
 
Services Marketing & Management - Customer Service 2  - Managing Buyers 70
 
Services Marketing & Management - Customer Service 3 - Service Failure and Recovery AUD $5.00
 
Services Marketing & Management - Customer Service 3 - Service Failure and Recovery
 
Customer-Based Brand Equity Model AUD $5.00
 
Customer-Based Brand Equity Model
 
Customer-Defined Service Standards AUD $5.00
 
Customer-Defined Service Standards
 
Data-Driven Marketing Communication AUD $5.00
 
Data-Driven Marketing Communication
 
Defining and Measuring Customer Satisfaction AUD $5.00
 
Defining and Measuring Customer Satisfaction
 
Defining and Measuring Service Quality AUD $5.00
 
Defining and Measuring Service Quality
 
Delivering and Performing Service - The Employees’ Roles in Service Delivery AUD $5.00
 
Delivering and Performing Service - The Employees’ Roles in Service Delivery
 
Delivering Service Through Intermediaries AUD $5.00
 
Delivering Service Through Intermediaries
 
Developing a Customer Service Policy AUD $5.00
 
Developing a Customer Service Policy
 
Introduction to Services Marketing AUD $5.00
 
Introduction to Services Marketing
 
Managing Service Consumers AUD $5.00
 
Managing Service Consumers
 
Managing Service Demand and Capacity AUD $5.00
 
Managing Service Demand and Capacity
 
Managing Service Promises AUD $5.00
 
Managing Service Promises
 
Managing the Firm’s Physical Evidence AUD $5.00
 
Managing the Firm’s Physical Evidence
 
Perceived Service Quality Versus Customer Satisfaction AUD $5.00
 
Perceived Service Quality Versus Customer Satisfaction
 
Physical Evidence and Services Marketing AUD $5.00
 
Physical Evidence and Services Marketing
 
Pricing of Services AUD $5.00
 
Pricing of Services
 
Service Design and Standards AUD $5.00
 
Service Design and Standards
 
Service Quality Concepts AUD $5.00
 
Service Quality Concepts
 
Service Quality - The Gaps Model AUD $5.00
 
Service Quality - The Gaps Model
 
Service Strategy AUD $5.00
 
Service Strategy
 
The Pricing of Services AUD $5.00
 
The Pricing of Services
 
The Service Delivery Process AUD $5.00
 
The Service Delivery Process
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